PRIVACY POLICY

Palm Hollander Inc is committed and legally obligated to act in accordance with the provisions of the Protection of Personal Information Act, 4 of 3013 (the “Act”).

WHY DO WE HAVE A PRIVACY POLICY?

  1. We respect your right to privacy and strive to protect you against the unlawful collection, retention, distribution and use of your personal information.
  2. We value your trust and acknowledge that you are entitled to know:
    • What information we collect
    • What we do with the information we collect
    • What information we share and with whom we share it
    • Under what circumstances we will share information
  3. Giving you peace of mind knowing that we will take all reasonable steps to comply with all laws and regulations in place to safeguard your personal information.
  4. This policy applies to information collected through our call centre, direct marketing campaigns, websites, applications or platforms.

WHEN CAN WE USE YOUR INFORMATION?

  1. We can collect, use or distribute your information when you give your voluntary and informed consent to use your information for a specific purpose. By submitting any information and request for legal assistance by PH Inc electronically or otherwise you consent to PHC Inc collecting using and disclosing your personal information to:
    • Our advertising, marketing and promotional department or agencies
    • Service providers used to facilitate the contract between us and any legal obligations arising from it
    • Law enforcement or the State Institutions
  2. We will collect your personal information directly from you except when:
    • The information is contained in a public record or if you have made it public
    • When you have consented to the collection of information from another source which does not prejudice your legitimate interests
    • Otherwise permitted in terms of the applicable legislation.
  3. Consent can only be provided by a person older than 18 years.
  4. You may refuse the use of your data but are advised that failure to give consent for the use of your personal information may impact and restrict the assessment and approval of your request for assistance as we are unable to the merits and provide you with an opinion on the feasibility of legal proceedings.

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?

  1. Unless you have consented thereto we may not process personal information regarding your religious or philosophical beliefs, race or ethnic origin, union membership, political opinions, health, sexual life or criminal behaviour.
  2. Information regarding your race may be processed as allowed by law, if processed to identify you or if essential for this purpose.
    • Information relating to any criminal behaviour may be processed if:
    • The information is required to assess an application
    • We use the information to protect a legitimate interest in relation to a criminal offence which has been or can reasonably be expected to be committed against us
  3. We will collect, use and distribute information:
    • That will enable us to identify you such as your name, age, gender, identity number, marital status, physical and work addresses
    • That will include but not be limited to your income and payment records, assets and liabilities and credit history
    • Required for statistical analysis, market research or the development of products
    • To prevent fraud and money laundering.

RETENTION AND SAFEGUARDS

  1. We will not keep your information longer than is necessary for achieving the purpose for which it was collected unless:
    • We are required or authorised by law to keep your information or records
    • We require your records for lawful purposes relating to our functions or activities
    • The contract between us requires retention of your records
    • You have consent to the retention
  2. We will take all reasonable measures to safeguard your information against
      Loss, damage or unauthorised destruction
    • Unlawful access or processing
  3. Your personal information is stored in databases that have built in safeguards to ensure privacy and confidentiality. We limit access to your information on a need-to-know basis and protect data and the access thereto through security systems that meet or exceed industry standards.
  4. You (and any other party prescribed by law) will be notified in writing as soon as reasonably possible after discovery should we have reasonable grounds to believe that your information has been accessed or acquired by any unauthorised person.

ACCESS TO PERSONAL INFORMATION

  1. With adequate proof of identity you may request us to confirm what personal information we hold about you and the identity of all third parties who have had access to your information.
  2. You have the right request us to correct or delete personal information in our possession and under our control that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or that have been unlawfully obtained.

COMMUNICATION

  1. You have the right to opt out of any mailing list or other communication by:
    • Selecting the “opt-out” option provided
    • Registering on the “Opt Out” register of the Direct Marketing Association www.dmasa.org.

COMPLIANCE AND COMPLAINTS

  1. Any queries regarding this Privacy Policy, requests for information or the reporting of the misuse of your information can be directed to the PH Inc Information Protection Officer:
    • E-mail: riana2@phattorneys.co.za
    • Contact number: 27 (11) 472 8700
  2. Complaints regarding our compliance with laws protecting your personal information can be submitted to the Information Protection Regulator.

CHANGES TO OUR PRIVACY POLICY

Changes will be made to this policy from time to time and the updated version of this policy can be viewed on our website or at our principal place of business.